The Pro-Fit mission is simple

“To provide profitable business solutions to health and fitness operators.”

The Pro-Fit group has one aim: to ensure that their customer base gets the information and training it needs to function competitively in today's fitness market.

Our objectives:

  • To establish your current levels of service to your customers
  • To identify areas within your service that could be upgraded
  • Implement training in the relevant areas
  • Establish the extent to which the training has been successful
  • Remain available to you for service advice
Customer Service

Pro-Fit's Customer Experience module seeks to identify key areas for improvement focussing on:

The customer, The customer, The customer.

Very much an interactive, workshop based session, staff from all areas of the operation (including receptionists, gym instructors, leisure assistants and duty managers) are encouraged to contribute towards enhancing and exceeding customer expectation within their own departments and the organisation as a whole.

This training will guide your staff to deliver exceptional service which will differentiate you from your competitors and ultimately increase the bottom line.

3 Rules for Business Success

  1. Take care of the customer
  2. Take care of the customer
  3. Take care of the customer

Professor Adrian Payne
(Cranford University of Management)

“The difference between a satisfied customer and a very satisfied customer, in terms of willingness to buy again, is 6 fold”
-Xerox